Question 1

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. After cancellation, you can continue using all features until the end of your current billing cycle.

Question 2

What payment methods are supported?

Accepted Answer

We support Alipay, WeChat Pay, credit/debit cards, and PayPal for international users.

Question 3

Can I upgrade or downgrade anytime?

Accepted Answer

Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current billing cycle.

Question 4

Is there a refund policy?

Accepted Answer

Annual plans can be refunded within 7 days of subscription. Monthly plans are non-refundable, but you can cancel auto-renewal anytime.

Question 5

How is Enterprise pricing determined?

Accepted Answer

Enterprise pricing is customized based on your specific needs including transaction volume, team size, and custom features. Contact our sales team for a quote.

Question 6

Is there a free trial?

Accepted Answer

Both Pro and Business plans offer a 7-day free trial with no payment method required. You can experience all features during the trial period.

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